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ACIL 76
th
Annual Meeting
www.independenttesting.net
Keeping Customers Happy
(Tuesday, October 9
th
, 2:00pm – 3:15pm) –
Sponsored by H2M Labs
Joann Slavin (H2M Labs)
While some companies compete on price alone, the ones that compete on product quality and client
service enjoy a far better position. Have you surveyed your clients recently to see if you are maintaining
quality service? Consider the reasons that clients came to you in the first place. Were they unhappy with
their service? It is far more cost efficient to keep a client than to get a new one. Learn the tools needed to
provide exceptional customer service to your clients. Joann discusses the dos and don’ts of client service,
including best practices and secrets of success.
Roundtables - Evaluating, Promoting and Managing Growth
(Wednesday, October 10
th
, 9:30am – 11:30am)
Richard Bright (ACIL)
Does it take a certain type of person to start a business and another type to take a company from fledgling
to fast growing multimillion dollar venture? What are the stages of corporate growth, the pitfalls and the
essential aspects of managing growth (e.g., human resources)? How do you evaluate growth, including
raising capital and managing cash flow? At this roundtable session, attendees discuss these and other
relevant questions regarding growing your business and increasing profitability.
PRESENTATION DEscriptions